HeXA RIDES
Legal Terms & Policies
All legal documents governing your use of the HeXA RIDES platform. Last updated September 27, 2025.
Key Policy Summaries
Cancellation Policy
48+ hours before100% refund
24–48 hours before75% refund
12–24 hours before50% refund
Under 12 hoursNo refund
No-showFull fare charged
Liability Limits
Platform liability cap3-month spend
Driver conductIndependent contractors
Service interruptionsNot guaranteed
Third-party actionsNot our liability
Driver & Vendor Obligations
Valid license & insuranceRequired at all times
Background checkMandatory before rides
Employment statusIndependent contractors
Off-platform solicitationStrictly prohibited
Acceptable Use
Minimum age18 years old
Prohibited itemsWeapons, illegal substances
Smoking in vehicle$250 cleaning fee
Vehicle damage$150–$500 fee
Full Legal Documents
Terms of Service
CorePlatform rules, acceptable use, liability limits & governing law
Covers
Eligibility & Account Registration
Platform Rules & Acceptable Use
Booking & Payment Terms
Cancellation & Refund Policy
Rider Conduct Standards
Driver & Vendor Obligations
Limitation of Liability
Dispute Resolution & Arbitration
Governing Law (Nevada)
Booking Terms
BookingsCancellation windows, no-show policy, vehicle rules & damage fees
Covers
Booking Confirmation Process
Cancellation Policy & Refund Schedule
No-Show Policy & Wait Times
Vehicle & Passenger Rules
Damage & Cleaning Fee Schedule
Hourly Booking Terms
Airport Transfer Rules
Booking Modification Policy
Surge Pricing Disclosure
Privacy Policy
PrivacyData collection, usage, sharing & your privacy rights
Covers
Information We Collect
How We Use Your Data
Data Sharing Practices
Location Data Handling
Data Retention Periods
Your Rights & Choices
Security Measures
Children's Privacy
Cookie Policy
Legal Questions?
For questions about these terms, data requests, or legal notices, contact our legal team directly.
HeXA RIDES · dba HeXA Rides · Las Vegas, Nevada, USA